Store Policies

Ordering Methods

To place an item into your shopping cart, click the “Add to Bag” button
Your shopping cart (called the “Shopping Bag”) will appear in the bottom right of your web browser window once at least one product is placed in it.
To complete your order, click the Shopping Bag to view your cart, make any changes to your order, and then click the Google Checkout button to checkout.
We do not offer phone or mail ordering options.

Order Status and Returns

Use our contact form.

Payments Accepted

We accept Visa, MasterCard, Discover, and American Express cards and eCheck through Google Checkout. Credit card payments will show a charge to Creative Industries or Google Checkout.

Shipping Policy

In-stock items will be shipped within five business days.
Within USA – We ship via USPS, UPS, and FedEx. Due to shipment policies of these carriers, we recommend that you allow 2-3 weeks for delivery in the US. Delivery to remote areas may take longer. Typically our standard shipment method provides delivery within 3-5 business days of order placement.
International – We ship via USPS, UPS, and FedEx with signature service to verify delivery. We reserve the right to refuse sales and shipments we feel pose too great a risk of fraud, loss, or other negative impact on our business, or are declined or flagged as dangerous by Google Checkout. We will refund any sale so refused. In some cases, we will seek to verify an order to conform to Google Checkout security policies. In these cases we will allow 7 business days for verification after which we will cancel nonverified orders.
Lost or Damaged Shipments – By placing an order with us you agree that you will not hold Creative-prc.us or Creative-prc.com or Creative Industries, LLC liable for any ordered products lost or damaged while in the possession of the shipment carrier. Your recourse for such lost or damaged shipments is to contact the appropriate carrier. We would be happy to assist you in contacting the carrier – feel free to contact us for assistance. This policy applies only to products shipped to the customer. We are unable to assist customers with returned products shipped from the customer to Creative Industries (see Returns policy below).

Taxes

Some orders may incur sales tax. Sales taxes will be shown at checkout. Various tariffs and taxes may apply to shipments to some countries and are the responsibility of the purchaser.

Back Orders and Split-ship Orders

Back Orders – In the unlikely event that any items in your order are unavailable for immediate delivery, we will contact you. You will have the option to cancel your order, wait until the back order item(s) can be shipped, or split-ship (see next item).
Split-ship Orders – Occasionally, we must ship items in separate shipments. We will notify you if this is the case with your order.

Guarantee, Return, and Exchange Policy

Returns – Return shipping is the responsibility of the purchaser. Creative Industries will not refund any duties, taxes, shipping charges, and/or fees paid on the order. Items must be returned undamaged in their original containers.
Refunds – Refunds or exchanges will occur after returned goods have been received and processed by Creative Industries. Refunds pertain only to the purchase price and do not include shipping and handling charges or restocking fees. All refunds will be applied through Google Checkout refund to your credit card or Google Checkout account.
Exchanges – You must contact us concerning Creative Industries products you wish to exchange for other Creative Industries products – policies pertaining to the products returned, including restocking fees may apply.
Restocking – A 15% return/restocking fee will be assessed on all items offered with free shipping that are subsequently returned for reasons other than defect.
Guarantees – Creative Industries warrants their products against defective workmanship for a period of 90 days from the date of delivery to customer.

Lowest Price Guarantee

We will refund 100% of the difference if a price on our web site is reduced within 30 days of your purchase – you must contact us to receive the refund.

If you feel that this site is not following its stated policies, you may contact us. You may also contact your local chapter of the Better Business Bureau, state or local consumer protection office, the Federal Trade Commission by phone at 202.FTC-HELP (202.382.4357) or electronically at https://www.ftc.gov/ftc/complaint.htm.